When shipping just fenders, dashes or mini fenders, our primary shipping is done through FedEx ground and takes anywhere from 1-5 days depending on where you are located. When bedsides or a 1 piece clip is added into your order, it is then necessary that the shipment goes LTL (freight). We do not profit from shipping. Shipping costs are calculated on the website automatically during checkout based on the combined weight of all the items in your cart. Freight transit times are estimated by the carrier. The carrier cannot guarantee us (you) a specific delivery date.
Shipping & Backorders
FiberwerX tries to maintain a good stocking level in order to prevent back orders. However, in case a back order is necessary, FiberwerX will ship the order as soon as parts become available. Backorders must be cancelled within five days from when order is place, or before when the parts become available, whichever is sooner. Otherwise, the parts will automatically be shipped to the buyer. FiberwerX tries to ship regular, in-stock items the following business day. Please allow 5-10 working days for in-stock items to arrive. All shipping dates are approximate. Buyer is fully responsible for all shipping chargers, unless otherwise negotiated with FiberwerX. Shipping to a residential address (as opposed to business address) may incur additional costs.
If you are having freight shipped to a residential address, you will need to make yourself available to the carrier. They need to call you to set up an appointment for the delivery. If you are not available to take the phone call, the shipment will incur storage fees, and/or return delivery fees. Fiberwerx is not responsible for these fees, and any other return shipping fees that may be needed to get the shipment back to you. We provide you with a tracking number when the shipment leaves, please keep an eye on it, especially for residential shipments!
FiberwerX packs all products carefully to prevent damage during shipping. However, damage may still occur occasionally in transit. Buyer must inspect the packaging and the products carefully upon receiving them, then accept or deny the shipment, and if need be, notate any damages and irregularities, such as crushed, torn, punctured, or broken parts on both the packaging and the product, on the freight bill or receipt at the driver’s presence. A signed receipt without any notation releases the carrier as well as FiberwerX, Inc. from any further damage claim. Discovery of damages after a clear delivery becomes the responsibility of the customer.
All damages must be notified to carrier AND FiberwerX within 24 hours. In cases of damage with proper notion on receipt, the carrier will determine whether to pay for the repair cost or replacement value of the damaged goods after damage inspection. Replacement value is the amount the buyer paid to FiberwerX and is not negotiable. All disputes about the settlement amount shall be addressed with the carrier. FiberwerX, under no circumstances, shall be liable for the damaged product or for subsequent settlement of the claim with the carrier.
Only the original buyer may request for a return of products. Full (cash/card) refunds can be issued before an order is picked up or shipped out. (Subject to a 20% restocking fee after 10 days of order being placed) Returns can only be accepted for up to 10 business days from the day it was picked up, or the delivery date. Cancelled orders are Subject to a 20% restocking fee after 10 days of order being placed. Shipping costs to and from the purchaser are not refundable. No returns on special orders, or for any parts that have been used, modified, drilled, painted, or installed All returned products must be in the original shipping carton in the same condition as it was originally delivered or shipped. Items defined as defective by FiberwerX may be exchanged for the same item only. Buyer is advised to insure the returned goods for their full value for his or her own protection. Upon receipt of returned parts, FiberwerX shall inspect the parts to determine their exact condition. If FiberwerX deems the parts to be damaged from mishandling or shipping, buyer must accept any incurred costs. Refunds will not be issued on returned products that are damaged on the way back to FiberwerX.
If at any time the customer cancels while we are in the process of crating the parts up, the customer will be responsible for a $150 crate fee.