Product Tag - Shipping Policy

FiberwerX packs all products carefully to prevent damage during shipping. However, damage may still occur occasionally in transit. Buyer must inspect the packaging and the products carefully upon receiving them, then accept or deny the shipment, and if need be, notate any damages and irregularities, such as crushed, torn, punctured, or broken parts on both the packaging and the product, on the freight bill or receipt at the driver’s presence. A signed receipt without any notation releases the carrier as well as FiberwerX, Inc. from any further damage claim. Discovery of damages after a clear delivery becomes the responsibility of the customer.

All damages must be notified to carrier AND FiberwerX within 24 hours. In cases of damage with proper notion on receipt, the carrier will determine whether to pay for the repair cost or replacement value of the damaged goods after damage inspection. Replacement value is the amount the buyer paid to FiberwerX and is not negotiable. All disputes about the settlement amount shall be addressed with the carrier. FiberwerX, under no circumstances, shall be liable for the damaged product or for subsequent settlement of the claim with the carrier.