Only the original buyer may request for a return of products. Full (cash/card) refunds can be issued before an order is picked up or shipped out. (Subject to a 20% restocking fee) Returns can only be accepted for up to 10 business days from the day it was picked up, or the delivery date. Returns are good for store credit only. (Subject to a 20% restocking fee after 10 days of order being placed) Shipping costs to and from the purchaser are not refundable. No returns on special orders, or for any parts that have been used, modified, drilled, painted, or installed All returned products must be in the original shipping carton in the same condition as it was originally delivered or shipped. Items defined as defective by FiberwerX may be exchanged for the same item only. Buyer is advised to insure the returned goods for their full value for his or her own protection. Upon receipt of returned parts, FiberwerX shall inspect the parts to determine their exact condition. If FiberwerX deems the parts to be damaged from mishandling or shipping, buyer must accept any incurred costs. Refunds will not be issued on returned products that are damaged on the way back to FiberwerX.